Email hello@mycyberplan.com within 14 days of purchase with your order number and the word "refund." We process it in full, usually the same day.
You won't be asked why. You won't get a retention offer. And you keep the files.
We'd rather refund you than have you feel stuck with something that didn't help. If you want to tell us what fell short, we'll read it carefully — but that's a favor, not a condition.
Requests after 14 days. Email anyway. If you have a decent reason, we'll almost certainly honor it.
How the money comes back. Payments are processed by Lemon Squeezy, our merchant of record. Refunds return to the original payment method and typically appear within 5–10 business days, depending on your bank.
Currency. Purchases are billed in Canadian dollars. If your card converted to another currency at purchase, your issuer's rate on the refund date may differ slightly from the rate on the purchase date. That difference is set by your bank, not by us.
Team licenses. One purchase covers your whole organization, so there's nothing to revoke or count. The refund is the same either way.
If the kit felt like too much, the answer is usually scope. Drop from 12 controls to 8; the Guide names which eight, and the tracker recalculates everything automatically. And if you're stuck on the executive conversation rather than the plan, the free pitch script covers that half on its own.
Neither of those is a condition of the refund. They're just the two things that fix it most often.